Returns, Refunds & Exchanges Policy

Funki Findz – Returns, Refunds & Exchanges Policy

Effective Date: October 10, 2025

🛍️ Overview

At Funki Findz, we want every customer to feel confident in their order. While we do not accept returns for change-of-mind purchases or ordering mistakes, we do offer refunds or store credit for items that are:

  • Damaged
  • Defective
  • Not as described

🔁 What Can & Can’t Be Returned

✅ Eligible for refund or store credit:

  • Items that arrive damaged or defective
  • Items significantly different from what was described

❌ Not eligible for return or refund:

  • Change of mind
  • Incorrect size, style, or color ordered
  • Clearance or sale items
  • Used or worn items

⏳ Timeframe to Report an Issue

Region Contact us within:
🇦🇺 Australia 7 days of delivery
🌍 International 10 days of delivery

⚠️ You do not need to return the item within this time — just make sure you contact us within the timeframe to begin your claim.

📸 How to Request a Refund

Please email us at sales@funkifindzshop.com with:

    • Your order number
    • A brief description of the issue
    • Clear photos showing the damage, defect, or incorrect item
    • Images of the original packaging and tags (if available)

We aim to respond within 1–2 business days with next steps. If approved, we’ll offer either a full refund, or a store credit, depending on the situation.

🚚 Return Shipping

Reason Shipping Covered By
Item is damaged, defective, or incorrect ✅ Funki Findz
Change of mind / no issue ❌ Not accepted

🌍 Shipping Regions

Note: We currently do not ship to the United States. This policy applies to customers in Australia and other supported international regions.

🧾 Non-Returnable Items

    • Clearance, sale, or final markdown items
    • Gift cards or bonus/free items
    • Used or worn products
    • Items returned without prior approval

⚖️ Consumer Rights

We respect and comply with consumer protection laws in Australia, the European Union, and other regions where applicable.

Rights for Customers in Australia
Under Australian Consumer Law, you have certain rights including the right to return products that are faulty, not as described, or do not meet a reasonable standard. Where applicable, these rights cannot be excluded by our store policies.

Rights for Customers in the European Union
Under EU law, you have the right to cancel your order within 14 days from the day you receive the goods, without providing any reason.

To exercise this right or for any questions regarding your consumer rights, please contact us at sales@funkifindzshop.com.

🛠 Customer Support

Need help with your order or have a question? We're here to assist you!

📧 Email:
sales@funkifindzshop.com

📍 Address:
Funki Findz
10685-B Hazelhurst Dr. #40885
Houston, Texas 77043
United States
+1 302 403 8325

🕒 Support Hours:
Monday–Friday: 9:00 AM – 5:00 PM (EST)
Saturday–Sunday: Closed

💬 Response Time:
We typically respond within 1–2 business days.

Please note: While our business is registered in the United States, your order may ship from international fulfillment partners depending on your location.

Thank you for shopping with Funki Findz — your support means the world! 🌍